1. Digital content
Our PDFs are digital products made available for immediate download. By completing your purchase you request immediate access and acknowledge that, once access or download begins, you lose your statutory right to cancel under the Consumer Contracts Regulations 2013 (or equivalent laws in your country).
2. When we will refund
- The file is faulty, corrupted or cannot be opened, and we are unable to fix it.
- You were charged more than once for the same product.
- The product you received is materially different from its description.
- We have cancelled your order for any reason.
3. When we cannot refund
- You changed your mind after downloading.
- You purchased the wrong product by mistake and have already accessed it.
- Your trading results did not meet your expectations. We do not guarantee outcomes.
4. How to request a refund
Email support@marketpulse.com within 14 days of purchase with your order email and a short description of the issue. We aim to respond within 2 business days.
5. Processing
Approved refunds are returned to the original payment method. Timing depends on your bank or card provider but is typically 5 to 10 business days.
6. Your statutory rights
This policy does not affect your legal rights as a consumer, including rights relating to faulty digital content.
Questions? Email support@marketpulse.com.